Shipping Policy

Thank you for shopping at Zelno. This Shipping Policy outlines how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–2 business days.

During peak seasons or holidays, processing times may be slightly longer.

Orders are not processed on weekends or public holidays.

2. Shipping Times

Estimated delivery times:

United Kingdom: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days

These are estimates and may vary due to customs, courier delays, or unexpected conditions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight/size.

From time to time, we may offer free shipping promotions.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can also track your order anytime on our Track Order page.

5. Incorrect Address

Customers are responsible for entering the correct shipping address.

If the wrong address is provided:

We cannot guarantee delivery
Re-shipping fees may apply

6. Customs, Duties & Taxes

For international orders:

Customs fees and taxes may apply
These charges are the customer’s responsibility

Zelno is not responsible for delays caused by customs inspections.

7. Lost, Delayed, or Damaged Packages

If your package is:

Delayed: Please allow additional time, as delays can occur.
Lost: Contact us at info@zelno.co.uk and we will assist with claiming from the courier.
Damaged: Email us photos of the damaged items upon delivery.

We will work with you to resolve the issue as quickly as possible.

8. Undeliverable Packages

If a package is returned to us due to being undeliverable:

We will notify you
Re-shipping fees may apply

Refunds for undeliverable orders will be processed minus shipping costs.

9. Contact Us

If you have any questions regarding shipping, contact us:
📧 info@zelno.co.uk