Find answers to the most common questions about orders, shipping, returns, and payments.
1. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout.
You will receive an order confirmation email after purchase.
2. How long does shipping take?
Delivery times:
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UK: 3–7 business days
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Europe: 5–10 business days
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International: 7–15 business days
Shipping times may vary due to customs or courier delays.
3. How can I track my order?
After your order ships, you will receive an email with a tracking number.
You can check your order status anytime on our Track Order page.
4. I didn’t receive my tracking number. What should I do?
Please check your spam/junk folder first.
If not found within 2–3 business days, email us:
📧 info@zelno.co.uk
5. What is your return policy?
We offer a 30-day return window for eligible items.
Products must be unused and in original packaging.
For full details, visit our Refund Policy page.
6. Do you ship internationally?
Yes, we ship worldwide.
Shipping fees are calculated at checkout depending on your location.
7. What payment methods do you accept?
We accept secure payments through:
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Credit/Debit cards
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PayPal
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Other trusted payment processors
All payments are encrypted.
8. My order is taking longer than expected. What should I do?
Please allow extra time during holidays or high-volume periods.
If your tracking shows no updates for 5+ days, contact us and we will assist.
9. Can I cancel or change my order?
Orders can be cancelled or edited within 12 hours of purchase.
After this, it may already be processed.
10. What if I receive a damaged or defective item?
Email us photos at info@zelno.co.uk and we will replace or refund the item according to our Refund Policy.
11. Do I need an account to order?
No, you can checkout as a guest.
However, creating an account helps you track your orders more easily.
12. How do I contact customer support?
Email us anytime at:
📧 info@zelno.co.uk
We usually respond within 24–48 hours.