At Zelno, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://zelno.co.uk/ or contact us via email.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment information (processed securely through third-party payment processors)

b. Automatically Collected Information

When you visit our website:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

  • Cookies and tracking technologies (see our Cookie Policy)

c. Order Information

  • Items purchased

  • Order history

  • Transaction details (not including full payment card details)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate regarding your order or customer support

  • Improve website performance and user experience

  • Send promotional emails (only with your consent)

  • Prevent fraud

  • Maintain legal compliance

3. Legal Basis (GDPR)

For users in the UK & EU, we process your data under these legal bases:

  • Performance of a contract (order processing)

  • Your consent (marketing emails)

  • Legal obligation

  • Legitimate interests (site improvement, fraud prevention)

4. Sharing Your Information

We do not sell your personal data.

We may share information with:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping carriers

  • Customer service platforms

  • Analytics tools (Google Analytics)

  • Legal authorities if required by law

All partners comply with UK/EU GDPR regulations.

5. Cookies

We use cookies to:

  • Improve website functionality

  • Analyse traffic

  • Save cart sessions
    Full details are available in our Cookie Policy.

6. Data Retention

We retain your data only as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Accounting/reporting requirements

You may request deletion anytime (unless restricted by law).

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Request portability

  • Withdraw consent at any time

  • File a complaint with the ICO (UK)

To exercise your rights, email us at info@zelno.co.uk.

8. Security

We implement industry-standard security measures to protect your data.
However, no transmission over the internet is 100% secure.

9. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Updates will be posted on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:
📧 info@zelno.co.uk